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    Categories: Product Reviews

Zip Cloud / My PC Backup are Scammers!

At the prodding of a buddy of mine over the winter I signed up for an online backup service called Zip Cloud. It’s an online backup service which basically takes a copy of all your files and places them online. If your computer ever crashes you simply download all your files onto a new computer. Pretty novel concept, eh? I’ve been using online backup with Dropbox for quite a few years now.

There are lots of services out there that specialize in online backup. I personally use Dropbox, which isn’t truly an online backup service in the traditional sense but serves my purposes well. I pay $10/mo for 50GB of space and unlimited computers.

Zip Cloud offers “unlimited backup” space for $4.95/mo which sounds great until you actually sign up. The red flag was they tried to squeeze you into yearly billing. So $4.95/mo becomes $60 if you’re not careful, more on this later.

First off, you can pay quite a bit extra per month for “unlimited upload speed”. This is probably the most scammy upsell. The speed of your backup is determined by the the upload speed of your internet connection. For the most part, upload speed  is abysmal in the US. You would essentially be paying extra to remove an artificial limit placed on your account by Zip Cloud and still be waiting days for your backup to complete. My guess is support would blame your internet connection after taking the extra money.

Instantaneous backups? Yup, that’s a monthly upsell too. Every reputable service offers instantaneous backups of your files even with the introductory or free plans. What use is a backup that’s days old? Every additional computer to be backed up or sync’ed also incurred another monthly fee.

ZipCloud / My PC Backup is nickel and diming their customers. Generally, I’m okay with the upsells or “freemium” business model. However, scamming people with nonsense upsells is not okay. The ‘unlimited upload speed’ package is what turned me off right away. It’s a pity that you don’t see all this nickel and diming before you sign up.

Once I seen what was going on  I went to cancel and here are screen caps of the cancellation process.

Remember that yearly billing squeeze I mentioned earlier? Look the first option of cancellation:

 

 

 

 

 

Continuing on with an offer of 20% off:

 

 

 

 

 

No, okay how about 50% off?

 

 

 

 

You really want to leave? Well okay but would you stay with us to the end of your billing period so we can keep your money?

 

 

 

 

 

Zip Cloud seems  pretty desperate, don’t they? Stick with reputable services like Dropbox, Mozy, and Carbonite. Skip scammers like Zip Clound / My Backup PC.

Big Dan :

View Comments (27)

  • Stay away from Zipcloud! I wish I've read this website earlier, would have safe me tons of headaches and wasted hours.

  • If you are in any doubt as to MyPCbackup's legitimacy - check out their facebook page. You can not view any comments and every post is 'liked' by exactly the same people. Oh, and they have 20 somthing thousand fans!

  • at the end, scam yes !

    they are just there for you money.
    first 300Mo backup took more than one month to complet (!)

    after the first month, newest backups stopped showing under "my backups".

    in octobre, my recent backup available was from july (?!)

    some backed files had different names (!)

    I have screen captures that show this and all emails if someone needs to see for themselves.

    after more than 3 weeks of email exchange, all they could suggest was "6 months free" if I stayed, because they "are having new servers in the near future". jokers (if it wasn't for the money).

    they were unable to provide the service I payed for, and now they refuse to refund me, on the bases that refunds, according to terms and conditions are 30days only.

    so at the and, I can say if one doesn't keep their part of the bargain and keep the money, is a thief.
    don't trust these people, search furthermore the web and you will confirm this with many others opinions.

  • I was wanting to know if anyone on here knows how to remove their software from a mac. Normal method of dragging into the garbage isn't working. I'm not usually a mac user and this is the only software app that I've not been able to delete. It's annoying because every time I start up my computer the zip cloud sign up small page opens first, two of them. Ant help? Thanks.

  • I have been trying to cancel my account at MyPCBackup. I am on my third attempt at the moment and have just received this email from them:

    Thank you for contacting MyPC Backup.

    We are sorry for any confusion or inconvenience caused.

    As per checking the account, you have been responded to in a separate ticket which is Ticket #1207055 from our Cancellation Department. We are waiting for your response before we fully cancel your subscription but you did not reply that is the reason why your account is still active. We need your confirmation first because all the files will be deleted in our system upon cancellation.

    We understand your reason why you wish to cancel you account, it's just that we believe that it would be best for your to keep it active rather than having it cancelled. It's more practical to have an online cloud storage because there are many inevitable events that can make you lose your files so it's best to always have a backup.

    We will be more than happy to add 6 months free subscription to your account and we can disable auto charge on your account so that your Backup and services will not automatically renew.

    Kindly confirm with us how you want to proceed so we can act accordingly.

    Please let us know if you need further assistance, we are more than happy to assist you. We are available 24 hours a day, 7 days a week.

    For faster resolution of your issue you may wish to call us on the following numbers:

    US/CA: 1-888-851-0954
    UK: 0844 445 7025
    AU: 61-1800-039-220

    Kind Regards,

    --
    Christine Ricarze
    Customer Services Representative

    ------------------------------------------------------------------------------

    Here is my reply:

    THIRD TIME OF ASKING. CANCEL THE ACCOUNT!!!!!!

    I will simply repeat my previous request:

    This is the third request to cancel my account. Please cancel NOW and do not take any more money from my account! I don't want any offers. CANCEL THIS ACCOUNT! Furthermore I would like all monies taken since my FIRST REQUEST returned to my account!

    I will be contacting BBC Watchdog to bring this business to their attention and stop other people from giving you bank details.

    Please inform me when you have cancelled my account.

    Geoff xxxxxxxx

    I will be forwarding all email correspondence to BBC Watchdog.

    ----------------------------------------------------------------------------------------------------------

    I will post any replies here.

    You will notice some contact phone numbers on MyPCBackup email. I don't know the response you get when ringing these as I have not done so but here are the numbers if they are any use to you.

    US/CA: 1-888-851-0954
    UK: 0844 445 7025
    AU: 61-1800-039-220

    I would be interested to hear of anybody having similar experiences.

    • Hi Geoff,

      In my experience the path of least resistance is just to cancel the credit card which MyPC Backup was billing. I've had to do this with a couple of companies. AOL back in the day as they made it nearly impossible to cancel. I just cancelled the credit card connected to the service and they cancelled my service real quick. My local newspaper also made it nearly impossible to cancel. I cancelled the CC it was billing and my subscription magically cancelled. Funny how that works isn't it? :)

      Most credit card companies if you call and say you lost your card will cancel the old number and reissue you a card pronto.

      Just my .02,

      Dan

  • Worst product/service of any kind. After signing up, I receive constant warnings like "Account Expired" and "Out of Backup Space" - Upgrade Now". My constant complaints about this scam receives a response from support, but it still occurs.

    When I needed to restore my files to a new computer after my old one failed, the restore process failed to work. Support did nothing to fix the problem. Many of my files (about 20%) are also missing. After 4 weeks of no satisfaction with my failed restore, I've cancelled my account.

  • SUPER SHADY! I navigated to Dropbox from a new computer and when I clicked sign in, a new tab opened to Zipcloud. How did they do that? I had never heard of them before this and will never sign up for a company that uses these techniques to get me to use their services.

  • Has anyone reported these people to the Better Business Bureau? Thankfully I did my research before using them but it seems like everyone one here has valid documentation to report these folks and keep them from luring in unsuspecting victim. Also besides a scam, sounds like a breeding ground from potential digital identity theft. Someone, please go after these people.

  • Hey there, I made the mistake of signing up for a year (5,95) After payment procedure the website stated the total bill was 143 euros for a 2 year plan (which accually should have been 118 euros, if 4,95 per month) I emailed them (no answer yet of course) but I want to try and cancel through my account as well. Could someone tell me how this works? The screens you show in your article: can't find it anywhere, can't enter a cancellation process. Also, should I be aware of any spyware on my computer since I installed the backup manager?

  • In mid January, when I asked ZipCloud to cancel my account, due to loss of service, due to technical problems that their tech support was UNABLE to resolve, and due to them LOSING 2- years-worth of my files — they went ahead and charged my credit card IMMEDIATELY, ON THE SAME DAY I CANCELLED, instead of waiting till my February renewal date.

    When my CC bank contacted them they said no refund would be issued since "he cancelled in less than the 30 days mentioned in the contract." Then, when I talked to their agent, they AGREED TO CANCEL MY ACCOUNT AND ISSUE A REFUND. When no refund was showing in my CC account, I called them again. This time they claimed the refund will be issued in 90 days.

    When 90 days passed I called again. They claimed the money should be refunded soon. OK, you guessed it, no refund.

    Couple weeks later I called again. This time they simply said NO REFUND. Why? because I filed a dispute with my CC bank before contacting them. Meanwhile, since they promised a refund, my CC bank closed the dispute file, and can't open it again, which ZipCloud must have planned it well ahead.

    So no product, no refund, Ciao, baby.

    Stay away!